It is our mission to not only provide high quality products, but also to deliver high quality customer service. Here you can find information on how we handle your orders.
If you need to get in touch with us directly, please feel free to contact us via email or give us a call at 1-888-821-0151.
Shipping & Delivery
Out the door and on the truck in 5 business days (orders are shipped from Minnesota). (Need it sooner? Contact us.)
Your order will be shipped via United Parcel Service (UPS) Ground shipping or United States Postal Service (USPS).
Please note that we can only ship within the Continental United States and that we cannot ship to APO or FPO addresses.
Due to the size of the maps, expedited shipping is not available.
StoneArchMerchants.com collects and analyzes general usage information about visitors coming to our website. This information is used to help us improve the quality of our website.
When we ask for information through the use of an online form or through any other means such as phone, fax or mail, we will keep your information private. We must collect this information in order to process and fulfill your order or request.
We maintain the information you provide us strictly for internal use at StoneArchMerchants.com for accurate and proper fulfillment of any such request you have made of us. StoneArchMerchants.com does not sell or otherwise give away your private information to any third party.
Returns & Replacements
Due to the personalized nature of these products, we cannot offer returns or exchanges. You will have the opportunity to confirm your personalized order several times before completing your transaction to be sure that it is exactly the way you want it.
Unopened non-personalized products may be returned with your receipt within 30 days for a full refund.
We’ll credit your account if you paid by credit card — with no restocking fee. Simply call us at 1-888-821-0151 to notify us of the return and then return your purchase in salable condition with the original packaging and your receipt or packing slip. Any return without a receipt is subject to verification.
Send your unopened non-personalized item with the receipt to:
Attn: Returns Department
3990 Alabama Avenue
St. Louis Park, MN 55416