It is our mission to not only provide high quality products, but also to deliver high quality customer service. Here you can find information on how we handle your orders. If you need to get in touch with us directly, please feel free to contact us via email or give us a call at 952-698-5951.
- Security Information
- Our website employs 128-bit SSL encryption, the strongest available, for a secure shopping experience. An icon, such as a lock or key, will be displayed somewhere in your browser's window to let you know that encryption is active. GoDaddy, an industry leader in SSL security, provides and authenticates our SSL certificate. You can trust that your information will be protected when you shop with us.
- Shipping & Delivery
- Orders are shipped within 1-2 weeks. (Need it sooner? Contact us.)
Your order will be shipped via United Parcel Service (UPS) Ground shipping.
Please note that we can only ship within the Continental United States and that we cannot ship to APO or FPO addresses.
Due to the size of the maps, expedited shipping is not available.
Sorry, shipping is available in the Continental United States only and we cannot ship to APO or FPO addresses.
Please contact us with any questions. contact us or 952-698-5951
- Privacy & Security
- StoneArchMerchants.com collects and analyzes general usage information about visitors coming to our website. This information is used to help us improve the quality of our website.
When we ask for information through the use of an online form or through any other means such as phone, fax or mail, we will keep your information private. We must collect this information in order to process and fulfill your order or request. We maintain the information you provide us strictly for internal use at StoneArchMerchants.com for accurate and proper fullfillment of any such request you have made of us. StoneArchMerchants.com does not sell or otherwise give away your private information to any third party.
The StoneArchMerchants.com website does not collect information with the help of cookies. A cookie is a small file that a Web site writes to your hard drive when you visit that site. Cookies can not read information from your hard drive or read information from other cookies.
- Returns & Replacements
- Due to the personalized nature of these products, we cannot offer returns or exchanges. You will have the opportunity to confirm your personalized order several times before completing your transaction to be sure that it is exactly the way you want it.
With your receipt, unopened non-personalized items can be returned within 30 days for a full refund.
We’ll refund by check if you paid by check, or credit your account if you paid by credit card — with no restocking fee. Simply return your purchase in saleable condition with the original packaging and your receipt or packing slip. Any return without a receipt is subject to verification.
Just send your item with the receipt to:
Attn: Returns Department
3990 Alabama Avenue
St. Louis Park, MN 55416